The details, made clear

Delivery & returns

Everything you need to know about receiving your order and getting in touch if something is not right.

UK delivery

UK orders are dispatched within 3 working days from Essex, UK via Royal Mail tracked.

Royal Mail Tracked · 1–3 working daysUnder £50 · £4.99

Royal Mail Tracked · 1–3 working daysFree over £50

During busy periods, order processing may take longer. UK delivery may also be affected over bank holidays.

Faulty items

We only accept returns on faulty items. Contact us within 14 days of purchase for a full refund or replacement. Please include your name, order number, details of the damage and photos.

Please contact us by email.

We do not accept returns for any other reason. Results vary between skin and hair types; please read ingredients and directions carefully and carry out a patch test before use.